The following information will assist you in dealing with Rental Empire and ensure a trouble free tenancy. Just click on your area of interest for details:
Office Hours | Rental Payments | Water Usage | Rental Bond |
Periodic Inspections | Repairs and Maintenance | Insurance | Keys
Termination of the Tenancy Agreement | Electricity, Gas and Telephone
Office Hours
Monday to Friday 8.30 am to 5.00 pm
Saturday: by appointment
Monitored 24/7 Emergency Phone 0417 774 762
Office Location
Rental Empire
Cnr Zillman Road and Bowley Street
Clayfield Qld 4011
Next to eLaundry and Suite Commuter Coffee
http://www.whereis.com/qld/hendra/38-zillman-rd?id=5AEC2A76893166
Rental payments are by way of Direct Debit fortnightly from your account, collected on the due date.
The lessor provides to the tenant free of charge 145 kilolitres every six months. Any water used above this limit is the responsibility of the tenant. Tenant usage is invoiced and charged at the current rate required by the Brisbane City Council and is payable to the agent in 14 days.
Your rental bond will be lodged with the Residential Tenancies Authority. The bond is held as security against any damage or undue wear and tear. The bond will be refunded promptly after you vacate, provided the property is left in as close as possible the same condition as when the Residential Tenancy Agreement commenced and there are no other monies owing.
During the course of your tenancy, the premises will be inspected periodically. Our office will contact you in writing, notifying you of the inspection time. The inspections will occur every three to four months by Rental Empire after 7 days notice has been given to you.
A duplicate key to all properties is retained by Rental Empire for routine inspections and emergency access. Under special circumstances, and on producing identification, the keys can be borrowed (in exchange for a $50 refundable bond), during office hours (Mon – Fri 8.30am – 5.30pm) but must be returned within twenty-four (24) hours. No service is available out of office hours or on public holidays.
It would be therefore advisable, that you also make private arrangements regarding the location of a spare key, should you inadvertently lock yourself out.
Locks may only be changed, after first obtaining permission from Rental Empire and then on the strict understanding that you supply us with a spare set of keys. Remember, it is in your best interests to ensure that we have access to your property and if for some reason we need access and we find that the locks have been changed you will be charged for the cost of a locksmith to gain access and change the locks.
We strongly urge you to insure your personal possessions, against any loss, damage or theft. The landlord has no obligation to insure your personal belongings.
Electricity, Gas and Telephone
It is each tenants responsibility to have the appropriate account placed in their names and then to arrange to have a meter reading, prior to vacating the premises. The following are the contact numbers for these authorities:
Electricity Energex Ph: 13 12 53
Telephone Telstra Ph: 13 22 00
Gas Energex Ph: 13 12 53
All repairs are to be put in writing. You may also request repairs “Online” on our website by clicking on this link to the Repair Request Form, completing the details and sending it to us.
Only emergency repairs will be accepted verbally. All repairs are attended to as promptly as possible, however, it is often necessary to obtain the Landlord’s approval and or quotes before any work can commence, so unfortunately a time lag is sometimes unavoidable.
As soon as your maintenance request is received, it is processed and forwarded to the appropriate tradesperson. They will contact you directly to arrange a suitable time for the repair.
If you do not hear from us or the tradesperson within five working days please contact our maintenance department by telephone (07) 3868 1514.
Where you rent a house, terrace or a semi-detached cottage, the upkeep of the gardens and grounds are your responsibility. Please do not store unnecessary paper, rubbish, bottles, cans, etc on or around the premises.
Termination of the Tenancy Agreement
Your Residential Tenancy Agreement is a legal and binding contract, providing protection for both you and the landlord.
The Residential Tenancy Agreement can be terminated by you in the following ways:
a) If you intend to vacate at the end of your Residential Tenancy Agreement you are required to give fourteen (14) days written notice prior to the expiry of the fixed term of your Agreement.
b) Once the fixed term has expired, you are at liberty to continue living at the property or to vacate. If you intend to vacate, written notice to that effect must be received by our office at least fourteen days (14) prior to the vacating date.
If however, unforseen circumstances arise and you have to vacate prior to the expiration of your Residential Tenancy Agreement, please contact the Tenancy Team immediately who will endeavour to find another suitable tenant. However, you will still be responsible for the rent until another suitable tenant is found, as well as the payment of a letting fee, and all advertising costs.